Influence of Corporate Social Responsibility on Loyalty and Valuation of Services

By María del Mar García de los Salmones, Á. H. Crespo, I. Rodríguez del Bosque. 2005

673 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/ac1d80a2082954c915fd653e6fbfcca40aab4d5c

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Citations in the corpus

Corporate social responsibility and customer loyalty: exploring the role of identification, satisfaction and type of company (2015, background): “García de los Salmones et al. (2005) empirically demonstrate that the economic behaviour of companies is perceived as an independent factor of corporate behaviour by customers.”
A model of customer loyalty and corporate social responsibility (2011, result): “The positive association between CSR expectations and perceived service quality is consistent with del Mar Garcia de los Salmones et al.’s (2005) suggestion that Table III Measurement models results”
Corporate Sustainable Development: Testing a New Scale Based on the Mainland Chinese Context (2011, background): “Salmones et al. (2005) further claimed that to implement SOC, a corporation should behave beyond mere legal frameworks and be honest in its relationships between its customers and employees.”
Corporate Environmental Responsibility and Firm Performance in the Financial Services Sector (2014, background): “Finally, in the services industry, Crespo and Bosque (2005) provide evidence that ethical codes and a clear philosophy of social commitment, respect”
The relationship between store image and store brand equity: A conceptual framework and evidence from hypermarkets (2011, methodology): “The four indicators proposed for measuring this construct are based on the work of Garcı́a de los Salmones et al. (2005).”
Companies, Meet Ethical Consumers: Strategic CSR Management to Impact Consumer Choice (2019, background): “For example, consumers usually prefer ethics and philanthropy (Auger et al., 2008; García de los Salmones et al., 2005; see also Peloza and Shang, 2011 for a summary of studies), and environmental actions are repeatedly highlighted as a preference (Mohr and Webb, 2005; Öberseder et al., 2013; Orazi…”
Modeling Corporate Citizenship, Organizational Trust, and Work Engagement Based on Attachment Theory (2010, methodology): “This is important, because some researchers studying corporate citizenship have failed to take its multi-dimensional nature into account (De los Salmones et al., 2005).”
The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry (2013, methodology): “All the items were taken from previous papers by Maignan et al. (1999) -CSRImg1, CSRImg3 and CSRImg4-, García de los Salmones et al. (2005) -CSRImg2- and Decker (2004) -CSRImg5.”