Physical Distribution Service Quality In Internet Retailing: Service Pricing, Transaction Attributes, and Firm Attributes

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Creating consumer durable retailer customer loyalty through order fulfillment service operations (2008, background): “Rabinovich and Bailey (2004) extended the research on physical distribution service by assessing the impact of pricing, transaction attributes, and firm attributes on physical distribution service quality.”
Service Quality in Multichannel Services Employing Virtual Channels (2006, background): “Sourcing activities determine the availability dimension, delivery activities determine the timeliness dimension, and both types of activities determine the over-arching dimension of reliability (Rabinovich and Bailey 2004).”
E-fulfillment and multi-channel distribution - A review (2006, background): “The quality of the fulfillment service is addressed in a growing body of literature on Physical Distribution Services (Rabinovich and Bailey, 2004).”
Toward a three-dimensional framework for omni-channel (2017, unknown): “…by combining academic and business views on multi-channel/omni-channel (e.g. Bahn and Fischer, 2003; Boyer, et al ., 2003; Berman and Thelen, 2004; Rabinovich and Bailey; 2004; Sharma and Mehrotra, 2007; Agatz et al ., 2008; Cassab and MacLachlan, 2009; Fernie et al ., 2010; Klaus and Nguyen,…”