Key dimensions of business-to-consumer web sites

By Chandrasekaran Ranganathan, S. Ganapathy. Information Manager (The), 2002

1,206 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/a75d61a1b757f76aa8a9dcb2a9f5a8b48f9bc434

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

In Marketing

In Sociology and Political Science

Citations in the corpus

The roles of habit and web site quality in e-commerce (2006, background): “Privacy concerns have become a major barrier in online shopping (Ranganathan & Ganapathy, 2002).”
The impact of Web quality and playfulness on user acceptance of online retailing (2007, background): “Information quality (INQ) Contents, completeness, detail, accuracy, timeliness, information reliability, format [1,2,16,19, 22 ] Service quality (SVQ) Responsiveness, credibility, assurance, empathy, follow-up service, competence [1,2,11,16,19] Playfulness (PP) Concentration (time elapse, noise awar”
The impact of the online and offline features on the user acceptance of Internet shopping malls (2004, methodology): “The IS-oriented views explain and predict consumer acceptance behavior by examining the technical specifications such as system quality, information quality, and service quality [3,22,25,29].”
Trust and TAM in Online Shopping: An Integrated Model (2003, neutral): “Agarwal and Venkatesh 2002; Aladwani and Palvia 2002; Loiacono 2000; Palmer 2002; Ranganathan and Ganapathy 2002; Torkzadeh and Dhillon 2002) as predictors of consumer acceptance.”
The importance of perceived trust, security and privacy in online trading systems (2009, background): “Security, which involves the use of technical advancements like cryptography, digital signatures and certificates aimed at protecting users from the risk of fraud, hacking or “phishing”, has a positive influence on the intention to purchase online (Ranganathan and Ganapathy, 2002; Yousafzai et al., ”
The development of initial trust in an online company by new customers (2004, background): “Customers hope that an online company’s web site will provide methods for secure exchange of financial information with them [65] but many times security concerns, such as fears of stolen credit card numbers, have been a leading reason for many web users’ decision not to buy online [34].”
Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis (2007, background): “…Perceived functionality of Internet tools, Perceived usefulness as an education tool, Perceived competencies, Perceived level of IT support Ranganathan and Ganapathy (2002) Information content, Design, Security (continued) Perceived convenience: Access, Ease of Navigation, Efficiency,…”
The effects of website design on purchase intention in online shopping: the mediating role of trust and the moderating role of culture (2010, background): “According to Ranganathan and Ganapathy (2002) information is more concerned with comparing alternatives, having more information about the firm, and having decision making aids on the site.”
Inexperience and experience with online stores: the importance of TAM and trust (2003, background): “personalization,Internet shipping errors, convenience, customer relations, informational fit to task, intuitiveness, and visual appeal [3], [4], [46], [58], [60], [78].”
An empirical examination of the acceptance behaviour of hotel front office systems: An extended technology acceptance model (2008, methodology): “Following the studies conducted by Palmer (2002) as well as Ranganathan and Ganapathy (2002), Ahn, Ryu, and Han (2004) developed an instrument for measuring the quality of online properties.”