The relationship between employee satisfaction and organisational performance : evidence from a South African government department : original research
By C. Mafini, David Pooe. 2013
109 citations recorded by the source corpus.
Orientation : There appears to be a dearth of literature that addresses the relationship between employee satisfaction and organisational performance in South African public organisations. Motivation for the study : This study attempted to contribute to the discourse on the influence of human resources to organisational performance. Research purpose : The aim of this study was to analyse the relationship between employee satisfaction and organisational performance in a public sector organisation. Research design : A three-section survey questionnaire was used to collect data from a conveniently recruited sample of 272 members of a South African government department. Pearson's correlation test as well as a regression analysis were employed to test the existence of a relationship between employee satisfaction and organisational performance. The mean score ranking technique was used to compare the impact of the individual employee satisfaction factors on organisational performance. Main findings : Positive correlations were observed between organisational performance and all five employee satisfaction factors, namely working conditions, ability utilisation, creativity, teamwork and autonomy. Amongst the five factors, teamwork had the greatest impact on organisational performance, followed by ability utilisation, creativity, autonomy, with working conditions exerting the least influence. Practical and/or managerial implications : Strategic interventions involving positive adjustments on the five employee satisfaction dimensions examined in this study may be initiated and applied to improve overall organisational performance in public organisations. Contributions and/or value add : The study endorses the notion that a satisfied workforce could be the key to enhanced organisational performance.
Subfields: Management Information Systems, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/a1a3d6073ab3fa06b9f7542648ef7ce18fb38801
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Management Information Systems
In Organizational Behavior and Human Resource Management
Citations in the corpus
- Relationship between job satisfaction and organisational performance (2016, background): “…and organisational performance (Chan, Gee, & Steiner, 2000; Ellinger, Ellinger, Yang, & Howton, 2002; Huselid, 1995; Koys, 2001; Latif et al., 2015; Mafini & Pooe, 2013), whilst, on the other hand, some have not discovered any statistically significant correlation between these two variables…”