Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction

By Vinita Kaura, C. .. D. Prasad, Sourabh Sharma. 2015

460 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/9ab184e8ccd2b39bd3d438a34037a6f71886b429

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. C. Mbama
2. Razali Haron
3. Noradilah Abdul Subar
4. P. Ezepue
5. Khairunisah Ibrahim

In Marketing

1. C. Mbama
2. Razali Haron
3. Noradilah Abdul Subar
4. P. Ezepue
5. Khairunisah Ibrahim

In Organizational Behavior and Human Resource Management

1. C. Mbama
2. Razali Haron
3. Noradilah Abdul Subar
4. P. Ezepue
5. Khairunisah Ibrahim

Citations in the corpus

• Digital banking, customer experience and bank financial performance : UK customers' perceptions (2018, background): “Alternative studies note that internet banking derives from unique service and functional qualities (Kaura et al., 2015; Monferrer-Tirado et al., 2016).”
• Service quality of Islamic banks: satisfaction, loyalty and the mediating role of trust (2020, methodology): “Besides that, two items of customers’ loyalty and customers’ satisfaction were adopted from the work of Kaura et al. (2015).”