Cross‐cultural examination of the relationships among firm reputation, e‐satisfaction, e‐trust, and e‐loyalty
By Byoungho Jin, Jin Yong Park, Jiyoung Kim. 2008
341 citations recorded by the source corpus.
Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/a31e37be14770e11c38dee048c11735128e3b6d5
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In Information Systems and Management
In Organizational Behavior and Human Resource Management
In Sociology and Political Science
Citations in the corpus
- Effects of reputation and website quality on online consumers' emotion, perceived risk and purchase intention (2013, background): “While reputation was found to be a strong predictor of attitude and behavior ( Jin et al., 2008; Lee and Shavitt, 2006; Purohit and Srivastava, 2001), existing literature lacks explanation on the critical role of online store reputation in determining consumer organismic and behavioral responses.”
- Psychological contract violation and customer intention to reuse online retailers: Exploring mediating and moderating mechanisms (2017, background): “the US) tend to switch or complain more but also tend to bemore trusting of others than are customers in collectivist cultures (Jin et al., 2008).”