The relations of emotionality and regulation to dispositional empathy-related responding among volunteers-in-training

By M. Okun, Stephanie Shepard, N. Eisenberg. 2000

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Building better work places through individual perspective taking: A fresh look at a fundamental human process (2008, background): “…(i.e., the degree to which individuals notice and think about their feelings; Davies, Stankov and Roberts, 1998) and emotional regulation abilities, such as being able to regulate and control one's emotions (Eisenberg et al., 1994; Eisenberg & Okun, 1996; Labouvie-Vief, 2003; Okun et al., 2000).”
The relation between value priorities and proneness to guilt, shame, and empathy (2008, background): “Several studies indicate that the tendency to feel sympathy rather than personal distress requires good coping skills and the ability to regulate one’s emotions (e.g., Murphy et al. 1999; Okun et al. 2000).”
Enhancing customer service: Perspective taking in a call centre (2007, result): “The current study also builds on previous work on perspective taking within organizations (e.g., Okun et al., 2000; Parker & Axtell, 2001) by exploring the relative impact of situational and individual antecedents that have not been tested together in such contexts before.”