Reputation gaps and the performance of service organizations

By G. Davies, R. Chun, Michael A. Kamins. 2009

132 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/991583786fc872ac4d85fe03d32f5235c3682549

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Linn Viktoria Rampl
2. Nadine Gatzert
3. Peter Kenning

In Strategy and Management

1. Linn Viktoria Rampl
2. Nadine Gatzert
3. Peter Kenning

Citations in the corpus

• Employer brand trust and affect: linking brand personality to employer brand attractiveness (2014, background): “Here it has been shown that the corporate brand personality perceptions are suitable for measuring corporate reputations from the viewpoint not only of costumers but also of employees (e.g. Chun, 2005; Chun and Davies, 2006; Davies et al., 2001; Davies et al., 2010).”
• The Impact of Corporate Reputation and Reputation Damaging Events on Financial Performance: Empirical Evidence from the Literature (2015, background): “With respect to the impact of reputation gaps (from different stakeholders) on firm performance, Davies et al. (2010) find that larger reputation gaps between employees and customers may contribute to enhancing future revenues (measured by sales growth) if it is the employees’ perception of a firm’s”