Assessing e‐commerce systems success: a respecification and validation of the DeLone and McLean model of IS success

By Yi-Shun Wang. Information Systems Journal, 2008

671 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/728a1e92376136c4d64cb3d245048251f1c54a9a

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

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Citations in the corpus

Integrating Service Quality with System and Information Quality: An Empirical Test in the E-Service Context (2013, background): “Second, the assumption (implied in some papers such as Chen and Cheng 2009; Wang 2008; Wang and Liao 2008) that these three types of quality do not affect each other needs major rethinking.”
Determinants of continuance intention to use the smartphone banking services: An extension to the expectation-confirmation model (2016, background): “User satisfaction is also a crucial factor in e-commerce success (Wang, 2008).”
Psychological contract violation and customer intention to reuse online retailers: Exploring mediating and moderating mechanisms (2017, background): “and make purchases from it without changing to another retailer, which is also termed ‘e-loyalty’ (Wang, 2008).”
The Impact of Product Quality on Perceived Value, Trust and Students’ Intention to Purchase Electronic Gadgets (2013, background): “…value in the extant literature, some converging viewpoints present monetary value, quality, and expected benefits – psychological or economical as possible indicators of customer perceived value (Lin & Wang, 2006; Kim, Chan, & Gupta, 2007; Wang, 2008; Kuo, Deng & Wu, 2009 Lu & Hsiao, 2010).”
The relationship of service failure severity, service recovery justice and perceived switching costs with customer loyalty in the context of e-tailing (2011, background): “…perceived quality, and satisfaction on oyalty (e.g., Cronin et al., 2000; Lin & Wang, 2006; Parasuraman Grewal, 2000; Patterson & Spreng, 1997; Wang, 2008; Zeithaml, 988), the current study confirms that service failure severity plays critical role in understanding customer loyalty…”
Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk (2014, background): “Some studies consider obtaining values (e.g. utilitarian and hedonic values) as the shopping goals and examine their effects on repeat purchase intention, i.e. the value-intention linkage (e.g. Jones et al., 2006; Wang, 2008).”
Consumer Heterogeneity, Perceived Value, and Repurchase Decision-Making in Online Shopping: The Role of Gender, Age, and Shopping Motives (2016, background): “Perceived service quality has been studied as an important antecedent of perceived value in online shopping contexts [e.g., Brady et al. 2005; Wang 2008] and the positive relationship between perceived service quality and perceived value has been empirically revealed in both online and offline envir”
Extending the two‐stage information systems continuance model: incorporating UTAUT predictors and the role of context (2011, background): “Examples include IS that require online transmission of personal and sensitive information, such as e-commerce (Pavlou & Fygenson, 2006; Wang, 2008) and e-government (Carter & Bélanger, 2005), and IS that facilitate interorganisational information sharing such as supply chain management systems…”
Factors influencing Internet shopping value and customer repurchase intention (2012, methodology): “First, we adopted the quality ? value ? satisfaction ? loyalty chain,whichhasbeenwidelyexaminedinofﬂinemarketingsettings (Hellier et al. 2003, Wang 2008), as the mechanismof Internet shopping business success.”