Customer‐oriented selling: Exploring the roles of emotional intelligence and organizational commitment

By E. Rozell, Charles E. Pettijohn, R. Parker. 2004

161 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/92fffa348a37fb8a9d26ac88660035debbf4f3fd

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. S. O. Salami
2. A. Iqbal

In Social Psychology

1. S. O. Salami

Citations in the corpus

• Emotions and salesperson propensity to leave: The effects of emotional intelligence and resilience (2015, unknown): “Two noteworthy exceptions are the work of Kidwell et al. (2011), which confirms the influence of EI on sales performance and customer relationships, and the work of Rozell, Pettijohn, and Parker (2004), which provides evidence of a relationship between EI and customer-orientated sales.”
• Corporate Social Responsibility, Customer Orientation, and the Job Performance of Frontline Employees (2014, unknown): “2004) or a set of behaviors (Rozell et al. 2004; Saxe and Weitz 1982; Homburg et al. 2001).”
• Organizational identification as a determinant of customer orientation in service organizations (2007, unknown): “2000); and emotional intelligence (Rozell et al. 2004).”
• Demographic and Psychological Factors Predicting Organizational Commitment among Industrial Workers (2008, background): “Also some researchers found that emotional intelligence was positively correlated with organizational commitment of some workers (Carmeli, 2003; Nikolaou and Tsaousis, 2002; Rozell et al., 2004).”