The influence of corporate image on consumer trust: A comparative analysis in traditional versus internet banking

By Carlos Flavián, Miguel Guinaliu, Eduardo Torres. Internet Research, 2005

410 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/6fcfeb8e7d63ceff42d0882eb6bd541ea89cbb6a

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Citations in the corpus

The role of consumer innovativeness and perceived risk in online banking usage (2009, background): “This uncertainty regards the value of services, concerns about the reliability of internet and related infrastructure and the spatial and temporal separation between users and bank personnel ( Flavian et al. , 2005”
Effect of image, satisfaction, trust, love, and respect on loyalty formation for name-brand coffee shops (2019, background): “(1992) stated brand loyalty is also the outcome of trust, a key determinant of brand loyalty (Alhaddad, 2015; Flavián et al., 2005; Upamannyu et al., 2014).”
An Empirical Examination of Initial Trust in Mobile Banking (2011, background): “Reputation, company size and corporate image act as trust signals and will affect consumers’ initial trust (Flavian et al., 2005; Chen and Barnes, 2007; Fuller et al., 2007).”
The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry (2013, background): “Globalisation, deregulation, de-intermediation, financial innovation and the appearance of new technologies that modify the traditional distribution channels of banking services (Flavián et al. 2005) have caused the growing homogenisation of institutions.”
Sticking with your university: the importance of satisfaction, trust, image, and shared values (2017, background): “We found evidence of impact from graduate satisfaction (Flavian, Guinaliu, and Torres 2005; Rojas-Méndez, Vásquez, and Kara 2009) and shared values (Morgan and Hunt 1994; Holdford and White 1997; Wong and Wong 2011).”
Multi-Item Stakeholder Based Scale to Measure CSR in the Banking Industry (2014, background): “It is critically important for the banking sector to manage their reputation in order to differentiate themselves from competitors and maintain stakeholder confidence (Flavian et al., 2005).”
The role of bank image for customers versus non‐customers (2009, background): “The increasing emphasis on online banking ( Flavian et al. , 2005”
Image Congruence and Relationship Quality in Predicting Switching Intention (2013, background): “A firm’s image, which is a significant influencing factor on customer trust (Flavián et al., 2005), and customer self-image are essential components of image congruence, a matching concept (Sirgy, 1985).”