Patterns of innovation organisation in service firms: postal survey results and theoretical models

By Faridah Djellal, Faiz Gallouj. 2001

201 citations recorded by the source corpus.

Subfields: Marketing, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/860b59a078a6082366e4d31b095146fbbf8f8839

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In Marketing

1. J. Love
2. M. A. Mansury
3. Mark Freel
4. Qiang Wang
5. C. Voss
6. Xiande Zhao
7. Christopher McDermott
8. C. Su

In Strategy and Management

1. J. Love
2. M. A. Mansury
3. Mark Freel
4. A. Tajar
5. Christopher McDermott
6. Xiande Zhao
7. Qiang Wang
8. C. Voss

Citations in the corpus

• The role of service innovation and customer experience in ethnic restaurants (2011, background): “Furthermore, product/service innovation, process innovation, (internal) organisational innovation and external relational innovation were defined (Djellal & Gallouj, 2001 ).”
• Patterns of Technological Innovation in Knowledge‐Intensive Business Services (2006, background): “In terms of competitor cooperation, one notes the frequent reference to appropriability concerns and the relative weakness of IPR protection in services (Atuahene‐Gima, 1996 ; Howells, 2000 ; Djellal and Gallouj, 2001 ; Tether and Hipp, 2002 ).”
• Innovation, productivity and growth in US business services: a firm-level analysis (2008, background): “…from innovation in manufacturing, following dynamics and displaying features that require new theories and instruments (Sundbo and Gallouj, 2000; Djellal and Gallouj, 2001), (iii) The synthesis approach suggests that while manufacturing and service innovation share many similarities which allow…”
• Customer orientation and innovation : a comparative study of manufacturing and service firms (2016, background): “Historically, service firms have not had a separate R&D department (Djellal and Gallouj, 2001) and it has been argued that service innovation involves the development of new procedures and concepts rather than new core technologies (Preissl, 2000).”
• The organisational-cooperation mode of innovation and its prominence amongst European service firms (2008, background): “In recent years services have however received increasing attention from innovation scholars, first from those such as Evangelista (2000) who applied received understandings of (technological) innovation to services, then by those such as Faiz Gallouj and Jon Sundbo (Gallouj and Weinstein, 1997; Gal”
• External Linkages, R&D and Innovation Performance in US Business Services (2007, background): “Numerous authors (e.g. Gadrey et al., 1995; Sundbo, 1998, 2000; Sundbo and Gallouj, 1998, 2000; Gallouj, 2000; Djellal and Gallouj, 2001) have argued that service innovations comprise unique attributes which distinguish them from product or manufacturing innovations, such as their intangible…”
• Antecedents of Service Innovation in SMEs: Comparing the Effects of External and Internal Factors (2014, background): “2006), make it difficult to transfer knowledge from manufacturing to services (Djellal and Gallouj 2001; Gadrey, Gallouj, and Weinstein 1995).”