Perceived information security, financial liability and consumer trust in electronic commerce transactions

By Ramnath K. Chellappa, Paul A. Pavlou. 2002

571 citations recorded by the source corpus.

Subfields: Information Systems, Information Systems and Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/858544eea79d5c10620bce830a0894d050794b29

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In Information Systems

In Information Systems and Management

In Sociology and Political Science

Citations in the corpus

Predicting young consumers' take up of mobile banking services (2010, unknown): “Trust has been defined as “the subjective probability with which consumers believe that a particular transaction will occur in a manner consistent with their confident expectations” (Chellappa and Pavlou, 2002, p.359).”
The effect of perceived trust on electronic commerce: Shopping online for tourism products and services in South Korea (2011, background): “Chellappa and Pavlou (2002) suggested that such variables as encryption, protection, verification, and authentication should be the antecedents of perceived security, which influence the perceived security of consumers.”
SGX-LKL: Securing the Host OS Interface for Trusted Execution (2019, background): “In domains such as healthcare [3,73,107] and ﬁnance [20,53], it is challenging to run sensitive workloads in public cloud environments due to security concerns [23].”
An empirical study of customers' perceptions of security and trust in e-payment systems (2010, background): “A notable exception is the study of Chellappa and Pavlou (2002). They conclude that online transactions are subject to multiple security threats and propose that consumers’ trust in online transactions is influenced by their perceived security.”
Moderating Effects of Task Type on Wireless Technology Acceptance (2005, background): “The future of electronic commerce depends on controlling information security threats, enhancing consumer security perceptions, and building trust [8].”
Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture (2008, background): “One can argue that because security and risk are closely related to trust [10, 18, 65, 74], trust is, in fact, a tacit component of many Web site quality studies.”
Security lapses and the omission of information security measures: A threat control model and empirical test (2008, background): “For example, many consumers perceive that, in online transactions, ‘‘unsatisfactory security on the Internet continues to exist even when vendors undertake security enforcement mechanisms” (Challappa & Pavlou, 2002, p. 17).”
Influence of trust and perceived value on the intention to purchase travel online: Integrating the effects of assurance on trust antecedents (2015, background): “Chellappa and Pavlou (2002) noted that if consumers perceive that the website of the online seller offers security factors such as a security policy, a safe shopping guarantee, and other protection mechanisms, they will deduce that the online seller guarantees the security of an online purchase.”
User Intentions to Adopt Mobile Payment Services: A Study of Early Adopters in Thailand (2015, background): “In e-commerce studies, trust is explained as the subjective probability with which consumers believe that a particular transaction will occur in a manner consistent with their expectations (Chellappa & Pavlou, 2002).”
Omnichannel Customer Behavior: Key Drivers of Technology Acceptance and Use and Their Effects on Purchase Intention (2016, background): “If consumers perceive that the online channels have security attributes, they will deduce that the retailer’s intention is to guarantee security during the purchasing process (Chellappa and Pavlou, 2002).”
The importance of perceived trust, security and privacy in online trading systems (2009, background): “Thus, when security and privacy policies are clearly disclosed, consumers increase their trust, which in turn enables online transactions (Chellappa and Pavlou, 2002).”
What Drives Electronic Commerce across Cultures? Across-Cultural Empirical Investigation of the Theory of Planned Behavior (2002, background): “Concerns about privacy and security underscore the importance of trust (Chellappa and Pavlou, 2002).”