Corporate reputation, satisfaction, delight, and loyalty towards rural lodging units in Portugal
By Sandra Maria Correia Loureiro, Elisabeth Kastenholz. 2011
328 citations recorded by the source corpus.
Subfields: Marketing, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/5972583015e8e258526fe7fa9deed36b912f0d1f
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In Marketing
- Lujun Su
- S. Swanson
- Xiaohong Chen
- Sandra Maria Correia Loureiro
- Maria João Carneiro
- Elisabeth Kastenholz
- Carlos Peixeira Marques
In Organizational Behavior and Human Resource Management
Citations in the corpus
- Effects of the Booking.com rating system: Bringing hotel class into the picture (2018, neutral): “…in hospitality have dealt with review-generating factors (e.g., Kim et al., 2009; Nusair et al., 2011) and on the impacts of eWOM from a consumer perspective (e.g., Wen, 2009; Sparks and Browning, 2011) and a company perspective (e.g., Dickinger, 2011; Loureiro & Kastenholz, 2011; Ye et al., 2009).”
- Evaluating the relaxation effects of emerging forest-therapy tourism: A multidisciplinary approach (2017, background): “Likewise, Loureiro and Kastenholz (2011) investigated satisfaction, delight, and loyalty towards rural lodging units in Portugal by PLS. Frías-Jamilena, Del Barrio-García, and”
- The dimensions of rural tourism experience: impacts on arousal, memory, and satisfaction (2018, background): “In the tourism field, both positive (see for example Bigné et al., 2005; Faullant, Matzler, & Mooradian, 2011; Loureiro & Kastenholz, 2011; Mason & Paggiaro, 2012; Prayag, Hosany, & Odeh, 2013) and negative emotions (Faullant et al., 2011; Grappi & Montanari, 2011; Prayag et al., 2013) have been…”
- Reputation, subjective well-being, and environmental responsibility: the role of satisfaction and identification (2018, background): “Previous research suggests that corporate reputation has a direct effect on customer behaviors and intentions (e.g. Bartikowski, Walsh, & Beatty, 2011; Caruana & Ewing, 2010; Keh & Xie, 2009; Loureiro & Kastenholz, 2011; Swoboda, Berg, & Schramm-Klein, 2013).”