Customer Preferences for Online, Social Media, and Mobile Innovations in the Hospitality Industry

By Rohit Verma, Debra Stock, L. McCarthy. 2012

155 citations recorded by the source corpus.

Subfields: Information Systems and Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/84734bfd00327920f54f2f1d0814e6e4ca88bd9e

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Rosanna Leung
2. Cindy Yoonjoung Heo
3. Dimitrios Buhalis
4. Bona Kim
5. Samuel S. Kim

In Sociology and Political Science

1. Rosanna Leung
2. Cindy Yoonjoung Heo
3. Samuel S. Kim
4. Bona Kim
5. Dimitrios Buhalis
6. T. Pencarelli
7. Matthias Fuchs
8. Klaus Weiermair

Citations in the corpus

• Smart hospitality—Interconnectivity and interoperability towards an ecosystem (2018, background): “Social media play an important role in accommodation choice (Verma et al., 2012).”
• Analysis of satisfiers and dissatisfiers in online hotel reviews on social media (2016, background): “We retrieved customers’ comments listed on the hotel review website Trip Advisor, one of the most widely used online review websites by global travelers and the most prominent usergenerated content review sites (O’Connor, 2008; Verma et al., 2012).”