Analysis of satisfiers and dissatisfiers in online hotel reviews on social media

By Bona Kim, Samuel S. Kim, Cindy Yoonjoung Heo. 2016

154 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/d144b6f4127abe937625f53f664e82d05b992df5