User resistance and strategies for promoting acceptance across system types

By James J. Jiang, Waleed A. Muhanna, G. Klein. Information Manager (The), 2000

313 citations recorded by the source corpus.

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

Explanation and Argumentation Capabilities:Towards the Creation of More Persuasive Agents (2002, methodology): “According to (Jiang et al. 2000) the user’s reluctance is due to the fact that the system’s recommendations are based on a decision making process which is different from that of human decision makers.”
Investigating user resistance to information systems implementation: a status quo bias perspective (2009, background): “Under the category of transition costs, previous research suggests several negative transitions such as loss of power (DeSanctis and Courtney 1983; Jiang et al 2000; Joshi 1991; Krovi 1993; Lapointe and Rivard 2005, 2007; Markus 1983 ), more effort (Joshi 1991) sometimes due to poor system quality…”
An evaluation framework for Health Information Systems: human, organization and technology-fit factors (HOT-fit) (2008, methodology): “Kaplan [3] shows that poor fit between system developers’ goals and clinicians’ cultural values contributes to user reluctance to use Clinical Decision Support i c a l i n f o r m a t i c s 7 7 ( 2 0 0 8 ) 386–398”