Modelling user perception of bus transit quality

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Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit (2016, background): “This idea has been pointed out by dell’Olio, Ibeas, and Cecín (2010) who found that service quality was perceived differently by various types of users.”
Perceived service quality in bus transit service: A structural equation approach (2013, background): “dell'Olio et al. (2010) demonstrated that passengers may change his overall evaluation when they are made to reflect on the attributes characterizing the service, and de Oña et al.”
Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2015, methodology): “This type of analysis has also been conducted using more advanced methods, including ordered choice models (Dell’Olio, Ibeas, and Cecin 2010; Hensher, Mulley, and Yahya 2010; Huse and Evangelho 2007); SEM (Andreassen 1995; Friman, Edvardsson, and Garling 2001); or path analysis (Ringle, Sarstedt,…”