How consumer shopping orientation influences perceived crowding, excitement, and stress at the mall

By Julie Baker, Kirk L. Wakefield. 2012

208 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/81de3299dac10fe28e8c26c379fb768c2490d4f3

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Markus Blut
2. Arnd Florack
3. Anja S. Göritz
4. G. Iyer

In Organizational Behavior and Human Resource Management

1. Markus Blut
2. Anja S. Göritz
3. G. Iyer

Citations in the corpus

• Consequences of Perceived Crowding: A Meta-Analytical Perspective (2019, methodology): “this stream use theories such as the Mehrabian–Russell model and the schema discrepancy theory and argue that crowding may lead to both positive and negative emotions, and that these emotions in turn impact customers’ behavioral reactions (Baker and Wakefield 2012).”
• Shopping Orientation and Mindsets: How Motivation Influences Consumer Information Processing During Shopping (2013, background): “Furthermore, Baker and Wakefield (2012) demonstrated that shopping orientation influences how consumer react to in-store crowding: task-focused shoppers experience more stress, which has negative consequences on patronage intentions.”