Diners' Perceptions of Quality, Value, and Satisfaction

By Haemoon Oh. 2000

408 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Tourism, Leisure and Hospitality Management

View Paper: https://www.semanticscholar.org/paper/7c1e8da31a71fcd9ec1bb7bc6a69396cc8320715

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Jinsoo Hwang
2. Sunghyup Sean Hyun
3. S. Tanford
4. Heesup Han
5. Hyeon-Cheol Kim
6. So Yon Lee
7. J. Crompton
8. Xin Su

In Organizational Behavior and Human Resource Management

1. Heesup Han
2. Jinsoo Hwang
3. S. Tanford
4. Sunghyup Sean Hyun
5. Xin Su
6. Liaoning Li
7. Zibin Song
8. J. Petrick

In Tourism, Leisure and Hospitality Management

1. J. Petrick
2. Ching-Fu Chen
3. So Yon Lee
4. Xin Su
5. Liaoning Li
6. Zibin Song
7. Sunghyup Sean Hyun
8. S. Tanford

Citations in the corpus

• Antecedents and Outcomes of Hospitality Loyalty (2016, background): “…decision to visit the establishment was a good one, having a good experience Back (2005); Jani and Han (2014); Kandampully and Suhartanto (2000); Oh (2000) Switching cost Switching barriers, inertia Sacrifices incurred by switching: Procedural, lost benefit and relationship costs, monetary and…”
• Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2010, background): “Recent research studies have suggested that perceived value may be a better predictor of repurchase intentions than either satisfaction or quality (Cronin, Brady, and Hult, 2000; Oh, 2000 ).”
• Festival Tourists’ Emotion, Perceived Value, and Behavioral Intentions: A Test of the Moderating Effect of Festivalscape (2011, background): “Meanwhile, some studies suggest that the measurement of behavioral intentions should be used in conjunction with the measurement of perceived value, and perceived value may be a better predicator of repurchase intentions than satisfaction (Oh, 2000; Parasuraman & Grewal, 2000; Woodruff, 1997).”
• An empirical study to diagnose the outcomes of customers’ experiences in trendy coffee shops (2012, background): “Some studies in food and beverage sector indicates that customer satisfaction is an important predictor of customer intent to return (Qu 1997; Pettijohn et al. 1997; Oh 2000; Weiss et al. 2005).”
• Understanding Airline Travelers’ Perceptions of Well-Being: The Role of Cognition, Emotion, and Sensory Experiences in Airline Lounges (2016, background): “Numerous studies demonstrated that cognitive evaluation of quality is a key predictor of customer satisfaction (Bitner, 1992; Brady & Robertson, 2001; Chang & Yang, 2008; Knutson, Stevens, Wullaert, Patton, & Yokoyama, 1991; Oh, 2000; Ryu & Jang, 2008).”
• The antecedents and consequence of consumer attitudes toward restaurant brands: A comparative study between casual and fine dining restaurants (2013, background): “Delivering superior interactional quality enhances success in the restaurant business (Oh, 2000).”