Service Innovation: What Makes it Different? Empirical Evidence from Germany

By B. Preissl. 2000

154 citations recorded by the source corpus.

Subfields: Management of Technology and Innovation, Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/799255550da6ce18fa72a356ad443712fab02e15

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Citations in the corpus

External Linkages, R&D and Innovation Performance in US Business Services (2007, background): “Moreover, this organizational change encompasses both product and process innovations; Preissl (2000) points out that innovation surveys do not provide significant results for the distinction between process and organizational innovation in services.”
Towards the Measurement of Innovation—A Pilot Study in the Small and Medium Sized Hotel Industry (2006, background): “H4: The larger the amount of loyal customers the more innovative the hotel enterprise (Preissl, 2000; Wöhler, 2005).”
Measuring innovation in tourism from the Schumpeterian and the dynamic-capabilities perspectives (2012, background): “The synthesis view also means that innovation is not uniform across service subsectors (Drejer, 2004; Gallouj & Weinstein, 1997; Howells & Tether, 2004) and in this sense, some services may be more similar to certain manufacturing industries than to other services activities (Preissl, 2000).”
Emergence of innovations in services (2009, background): “when they are actually seeking to renew their products (Gallouj, 2002a, 2002b; Preissl, 2000; Sundbo & Gallouj, 2000).”
Innovation activity in the hotel industry (2009, background): “…clearly ask if the ﬁrst time that an innovation introduced or is an improvement of a previous innovation Furthermore, the interviewer could provide examples of radical We chose a representative sample from the universe after stratifying it by three characteristics that make it heterogeneous…”
Customer orientation and innovation : a comparative study of manufacturing and service firms (2016, background): “Historically, service firms have not had a separate R&D department (Djellal and Gallouj, 2001) and it has been argued that service innovation involves the development of new procedures and concepts rather than new core technologies (Preissl, 2000).”
Innovation, productivity and growth in US business services: a firm-level analysis (2008, background): “It is not uncommon for a service firm’s client to initiate and stimulate innovations, and frequently customer participation is a necessary condition for success (Preissl, 2000).”
Service innovation in manufacturing firms: Evidence from Spain (2012, background): “These characteristics have led many researchers to suspect that innovation by service firms will differ in its fundamental features and elements from innovation by manufacturing firms (Preissl, 2000; Drejer, 2004; Tether, 2004; Freel, 2006; among others).”