Barriers to Internet banking adoption: a qualitative study among corporate customers in Thailand

By S. Rotchanakitumnuai, M. Speece. 2003

470 citations recorded by the source corpus.

Subfields: Information Systems and Management, Management Information Systems, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/7889584da3899fd831238ecb19b12461076a043a

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In Information Systems and Management

In Management Information Systems

In Organizational Behavior and Human Resource Management

Citations in the corpus

A systematic review of Internet banking adoption (2014, background): “However, the research by Rotchanakitumnuai and Speece (2003) shows that the benefits and drawbacks of IB adoption among corporate customers were dissimilar to those of consumers.”
Mapping the reasons for resistance to Internet banking: A means-end approach (2007, background): “…transactions, security and privacy concerns and perceived risk on Internet channel are found to be the major obstacles to Internet banking (Aladwani, 2001; Bestavros, 2000; Elliot & Fowell, 2000; Polatoglu, & Ekin, 2001; Rotchanakitumnuai & Speece, 2003; Sathye, 1999; Singh & Malhotra, 2004).”
Customers' adoption of banking channels in Hong Kong (2005, background): “This trend is also evident in many developing countries, such as Malaysia (Hway-Boon and Yu, 2003), Romania (Gurau, 2002), Thailand (Rotchanakitumnuai and Speece, 2003), and Turkey (Akinci et al.”
Understanding dynamics between initial trust and usage intentions of mobile banking (2009, background): “In their qualitative study, Rotchanakitumnuai & Speece (2003) found that the limited success of internet banking in Thailand was because of the lack of trust people had in service providers.”
USERS ADOPTION OF E-BANKING SERVICES: THE MALAYSIAN PERSPECTIVE (2007, background): “Some studies show that e-banking has successfully reduced operating and administrative costs ( Siriluck and Speece, 2003”
Adoption of Internet banking among sophisticated consumer segments in an advanced developing country (2004, background): “For corporate customers, however, the main barrier was seen as security concerns ( Rotchanakitumnuai and Speece, 2003”
Trust and distrust in online banking: Their role in developing countries (2007, background): “Although there have been successes, issues of trust and distrust have also been found to inhibit the adoption of Internet banking in Jordan, Thailand, and Nigeria (Ezeoha, 2005; Rotchanakitumnuai & Speece, 2003; Sukkar & Hasan, 2005).”
Consumer acceptance of internet banking: the influence of internet trust (2008, background): “Recent literature on internet banking indeed shows that the lacking of trust has to be considered to be one of the main reasons why consumers are still reluctant to conduct their financial transactions online (Flavian et al., 2006; Luarn and Lin, 2005; Mukherjee and Nath, 2003; Rotchanakitumnuai and”
Understanding the Internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application (2014, background): “In a similar way, Rotchanakitumnuai and Speece (2003) investigated how corporate customers perceive barriers to using the Internet banking provided by Thai banks.”
The adoption of e-banking in developing countries: A theoretical model for SMEs (2009, background): “• Perceived Regulatory Support: Rotchanakitumnuai and Speece (2003) found that legal support for online banking for safeguarding customers is most important.”
Predicting young consumers' take up of mobile banking services (2010, unknown): “Only if consumers have built sufficient trust in the institutions involved in m-banking, are they prepared to transfer this positive belief to the m-banking channel/technology (Rotchanakitumnuai and Speece, 2003).”