The influence of customer perceptions on financial performance in financial services

By Chiung-Ju Liang, Wen-Hung Wang, J. Farquhar. 2009

114 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/77c6c38de65bda2cfecdc73069cc960b32ae535b

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. C. Mbama
2. P. Ezepue

In Marketing

1. C. Mbama
2. P. Ezepue
3. Dimitrios I. Maditinos
4. Elissavet Keisidou
5. Lazaros I. Sarigiannidis
6. Eleftherios Thalassinos

In Organizational Behavior and Human Resource Management

1. C. Mbama
2. P. Ezepue
3. Dimitrios I. Maditinos
4. Elissavet Keisidou
5. Lazaros I. Sarigiannidis
6. Eleftherios Thalassinos

Citations in the corpus

• Customer satisfaction, loyalty and financial performance A holistic approach of the Greek banking sector (2013, background): “Liang et al. (2009) stated that loyalty is the most important factor in predicting customers’ repetitive purchasing intentions.”
• Digital banking, customer experience and bank financial performance : UK customers' perceptions (2018, background): “satisfaction and loyalty (Liang et al., 2009; Levy and Hino, 2016), suggesting that brand relates”