Service-Dominant Logic: What It Is, What It Is Not, What It Might Be

By Stephen Louis Vargo, Robert F. Lusch. 2014

580 citations recorded by the source corpus.

Subfields: Artificial Intelligence, History and Philosophy of Science

View Paper: https://www.semanticscholar.org/paper/75dfeed53405a480817a668e966508156b33ef5d

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In Artificial Intelligence

In History and Philosophy of Science

Citations in the corpus

Servitization and operations management: a service dominant-logic approach (2014, background): “…when given the implied exogeneity of product design within PSS, it could be suggested that the term PSS should be changed to SS -service system, where the product is the indirect service provision and service is defined as competencies for competencies (Vargo and Lusch 2004; Vargo and Lusch, 2006).”
Examining branding co-creation in brand communities on social media: Applying the paradigm of Stimulus-Organism-Response (2018, background): “Vargo and Lusch (2014) define a service ecosystem as “a relatively self-contained, self-adjusting system of resource”.”
Exploring value propositions and service innovation: a service-dominant logic study (2014, background): “In the structured view of the service innovation process, “service is treated as a kind of good (subset of product)” (Vargo and Lusch 2006, p. 47) with embedded value providing both the customers and stakeholders, e.g. frontline employees, with little or no part to play in value creation and…”
Applying complexity theory to deepen service dominant logic: Configural analysis of customer experience-and-outcome assessments of professional services for personal transformations (2014, background): “The present article contributes a radically new perspective in the service dominant logic literature (SDL, e.g., Lusch, 2006a, 2006b; Vargo & Lusch, 2004a, 2004b; Vargo & Lusch, 2006; Vargo & Morgan, 2005) in three principal ways.”
Dimensions and outcomes of experience quality in tourism: The case of Port wine cellars (2016, background): “Experiences have been recognized within Service-Dominant (SD) logic as a key dimension in the value co-creation process, since “there is no value until an offering is used”, and thus “experience and perception are essential to value determination” (Vargo and Lusch, 2006, p. 44).”