Modeling repurchase frequency and customer satisfaction for fast food outlets

By A. Law, Y. V. Hui, Xiande Zhao. 2004

199 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/74c4ca8945b45ba7526d82aab849bb5e36d65d91

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Victor R. Prybutok
2. Hong Qin

In Marketing

1. Victor R. Prybutok
2. Nathalie T. M. Demoulin
3. Hong Qin
4. Jinde Jiang

In Organizational Behavior and Human Resource Management

1. Victor R. Prybutok
2. Nathalie T. M. Demoulin
3. Hong Qin
4. Frédéric Bielen

Citations in the corpus

• Waiting time influence on the satisfaction‐loyalty relationship in services (2007, background): “Very few studies focus on the influence of waiting time satisfaction on loyalty and that is confined to the fast food industry ( Law et al. , 2004”
• Service quality, customer satisfaction, and behavioral intentions in fast‐food restaurants (2009, background): “Food quality is viewed related to satisfaction within FFRs (Kivela et al., 1999; Law et al., 2004; Johns and Howard, 1998) and is tested in this study.”