Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel
By Frank F. C. Pan. 2015
157 citations recorded by the source corpus.
Subfields: Marketing, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/72064521da764e2cd95ec97d9c0ecfdb0c3d9fe2
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Marketing
- Samuel S. Kim
- Miju Choi
- M. Oh
- Youngjoon Choi
- Sajad Rezaei
- Ahmed Mohamed Elbaz
- Mohamed Yacine Haddoud
- M. Amin
In Organizational Behavior and Human Resource Management
- Youngjoon Choi
- Sajad Rezaei
- Cihan Cobanoglu
- Chengzhong Wu
- Ahmed Mohamed Elbaz
- A. Aldakhil
- Mohamed Yacine Haddoud
- Samuel S. Kim
Citations in the corpus
- The structural relationship between TQM, employee satisfaction and hotel performance (2017, background): “Previous studies have supported the notion that employee satisfaction is the most important driver of employee loyalty and productivity (Al-Refaie, 2015; Lee, 2016; Pan, 2015).”
- Service robots in hotels: understanding the service quality perceptions of human-robot interaction (2019, background): “The inclusion of robots appears to constitute the future of hotel services, particularly in a labor-intensive work environment (Pan, 2015).”
- The role of wisdom leadership in increasing job performance: Evidence from the Egyptian tourism sector (2017, background): “On the other hand, evidence from the human resource literature posits a clear link between the performance of such service providers and their overall job satisfaction (Pan, 2015).”