Emotional Labor Dynamics: A Momentary Approach

By Allison S. Gabriel, J. Diefendorff. 2015

188 citations recorded by the source corpus.

Subfields: General Health Professions, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/70a18d718fb1d369e66ee475c09a2145aa299663

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In General Health Professions

1. Xiao‐Yu Liu
2. Nai‐Wen Chi
3. Dwayne D. Gremler

In Sociology and Political Science

1. Xiao‐Yu Liu
2. Nai‐Wen Chi
3. Dwayne D. Gremler
4. Jinsoo Hwang

Citations in the corpus

• Enhancing emotional performance and customer service through human resources practices: A systems perspective ☆ (2016, unknown): “…establishment of relationships with customers to increase motivation and performance (i.e., repeated interactions between employees and customers; Gabriel, Acosta, et al., 2015; Gutek, Bhappu, Liao-Troth, & Cherry, 1999; Wang & Groth, 2014), whereas emotional labor has largely focused on…”
• Emotion Cycles in Services: Emotional Contagion and Emotional Labor Effects (2019, background): “Employees may exert effort to regulate their emotions to inhibit the negative emotional contagion processes (Gabriel and Diefendorff 2015), but the two acting strategies actually result in opposite effects.”