Exploring consumers perceived risk and trust for mobile shopping: A theoretical framework and empirical study

By Hannah R. Marriott, Michael D. Williams. 2018

239 citations recorded by the source corpus.

Abstract Despite mobile device usage being at an all-time high, their utilisation for mobile shopping activities is inherently low. The study, first, identifies prominent areas of academic concern and examines areas requiring further insight. A theoretical model is developed to examine multi-faceted risk and trust effects on consumer adoption intention. Empirical results demonstrate several trust and risk perceptions as having varying effects on consumers’ m-shopping intention. Inclusion of age and gender reveals discrepancies among positive and negative influencers of intention. Results contribute to theoretical and practical understandings surrounding deterrents of intention and potential risk-reduction mechanisms for future considerations.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/89a06b8fddca19cf0c6e62b5a70ae288e860b88d

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

A meta-analysis of antecedents and consequences of trust in mobile commerce (2020, background): “The ubiquity of mobile devices encourages consumers' spontaneous purchase behavior which leads to enhanced sales for the seller (Marriott & Williams, 2018).”
How Social Interaction Affects Purchase Intention in Social Commerce: A Cultural Perspective (2019, background): “At present, the study of purchase intention in traditional e-commerce is relatively mature, and perceived risk and trust are considered as two main factors affecting purchase intention and sustainable transaction [4,5].”
MODEL PERCEIVED RISK AND TRUST: E-WOM AND PURCHASE INTENTION (THE ROLE OF TRUST MEDIATING IN ONLINE SHOPPING IN SHOPEE INDONESIA) (2021, result): “As well as the results of the study (Kaur & Quareshi, 2015; Marriott & Williams, 2018) finding trust factors have a positive and significant effect on buying interest and trust is an important factor in increasing online shopping interest (Pappas, 2018).”