Hotel cleanliness—how do guests view it? Let us get specific. A New Zealand study

By T. Lockyer. 2003

112 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/6d1f01895cfe22e2d91f73cc74c7e2a3b8baa745

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In Organizational Behavior and Human Resource Management

Citations in the corpus

The Influence of Hotel Price on Perceived Service Quality and Value in E-Tourism (2014, background): “According to findings from previous research, room cleanliness, convenience of location, value for money, the friendliness of staff, price, emotional and social value, emotional response, and reputation are all regarded as important factors in the process of assessing service quality and value (Call”
Understanding the Impact of Online Reviews on Hotel Performance (2017, background): “Previous research in the hospitality industry (e.g., Callan and Kyndt 2001; Choi and Chu 2001; Lockyer 2003) has identified attributes such as room cleanliness, convenience of location, value for money, and friendliness of staff as important for service quality.”
Assessing the Importance and Relationships of Ratings on User-Generated Traveler Reviews (2010, background): “Prior research has already established price (Bojanic, 1996), cleanliness (Lockyer, 2003), hotel maintenance (Hanai, Oguchi, Ando, & Yamaguchi, 2007), and service (Chan & Wong, 2006; Heide & Grønhaug, 2009; Shanka & Taylor, 2004) as important factors influencing the hotel selection process.”
Understanding Customer Delight (2011, background): “decades find that cleanliness is a very important [often the most important] factor in hotel selection (for a review, see Lockyer 2003).”
Satisfaction and revisit intentions at fast food restaurants (2020, result): “The results of the study correspond with some previous findings [15, 29, 32, 69, 93].”
Improving importance-performance analysis: the role of the zone of tolerance and competitor performance. the case of Taiwan's hot spring hotels. (2014, background): “Some of these studies assessed how customers select accommodations (Callan & Kyndt, 2001; Choi & Chu, 2001; Lockyer, 2003).”