BUILDING TRUST TO DEVELOP COMPETITIVE ADVANTAGE IN E‐BUSINESS RELATIONSHIPS

By Traci B Warrington, N. J. Abgrab, Helen Caldwell. 2000

255 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/64a6c659c4725bcf11eef65f8e124289b2f64ee3

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

The development of initial trust in an online company by new customers (2004, background): “Therefore, by lowering their perceived environmental risk it can increase their trust in the company itself [25,66,88].”
The role of trust in financial services business relationships (2007, background): “) and builds commitment ( Warrington et al. , 2000”
Determinants of E-Commerce Customer Satisfaction, Trust, and Loyalty in Saudi Arabia (2011, background): “Websites may increase consumer trust by decreasing perceived environmental risk or by raising security [Warrington, Abgrab, and Caldwell 2000].”
Initial trust and online buyer behaviour (2007, background): “In terms of perceived security, web sites could increase consumers’ online trust by decreasing perceived environmental risks or by raising security (Warrington et al., 2000).”
Enhance green purchase intentions (2012, background): “Thus, prior research argues that perceived risk negatively affects perceived trust (Corritore et al., 2003; Harridge-March, 2006; Chang and Chen, 2008; Eid, 2011; Warrington et al., 2000).”
E-Commerce Systems Success: An Attempt to Extend and Respecify the Delone and MaClean Model of IS Success (2001, background): “Customers are concerned about the level of security present when providing sensitive information online (Warrington et al, 2000) and will use e-commerce only when they develop a certain level of trust (Ferraro, 1998).”
Role of Electronic Trust in Online Retailing: A Re-examination of the Commitment-Trust Theory (2007, background): “…separation of the buyer and the seller, and that of the buyers and the merchandise, and the overall environment of perceived insecurity on the internet provide unique challenges to online retailers to ﬁnd ways in which to initiate and develop e-business relationships (Warrington et al. , 2000).”
The adoption of electronic tax filing systems: an empirical study (2003, background): “Users are concerned about the level of security present when providing sensitive information on-line and will perform transactions only when they develop a certain level of trust.(41) Therefore, perceived 339 Y.”
DETERMINANTS OF USER ACCEPTANCE OF INTERNET BANKING: AN EMPIRICAL STUDY (2003, unknown): “Users are concerned about the level of security present when providing sensitive information online (Warrington et al. , 2000), and will perform transactions only when they develop a certain level of trust.”