How risky are services? An empirical investigation on the antecedents and consequences of perceived risk for hotel service.

By Jin Sun. 2014

138 citations recorded by the source corpus.

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Consequences of psychological benefits of using eco-friendly services in the context of drone food delivery services (2019, background): “Lastly, consumers are reluctant to use new technology-based services because of unexpected risks, which are also known as perceived risks (Sun, 2014; Wu, Liao, Hung, & Ho, 2012).”
Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic (2020, unknown): “In the hospitality field, there is a range of risks related to customers, including personal health, social, financial, and performance risks (Chang and Hsiao, 2008; Sun, 2014).”
Make It Memorable: Tourism Experience, Fun, Recommendation and Revisit Intentions of Chinese Outbound Tourists (2020, background): “In addition, Sun [70] has noted that perceived risk has a considerable influence on tourists’ attitudes and satisfaction, and Kim et al.”
Seeing the invisible hand: Underlying effects of COVID-19 on tourists’ behavioral patterns (2020, unknown): “Social risk also includes the extent to which a trip suits tourists’ social status (Fuchs & Reichel, 2006; Kim, Kim, & Leong, 2005; Sun, 2014).”
The Interaction Effects of Online Reviews, Brand, and Price on Consumer Hotel Booking Decision Making (2020, background): “A brand is a key extrinsic cue for evaluating product quality because brand familiarity brings certainty and confidence in consumer decisions (Sun 2014; Teas and Agarwal 2000).”