What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-WOM

By Raffaele Filieri. 2015

928 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/62fbd67d2052589290600d098ed40db2ec2bab02

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Citations in the corpus

Positive and negative eWOM motivations and hotel customers’ eWOM behavior: Does personality matter? (2018, background): “…are often dictated by the quality of information, customer ratings, overall rankings, review currency, review factuality and source credibility (Filieri, 2015; Filieri et al., 2018); readability (Fang et al., 2016); and reviewer characteristics such as expertise (Fang et al., 2016;…”
Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge (2015, background): “Given that several authors have used the recommended cut-off of 0.5 (e.g. Chen & Tsai, 2007; Filieri, 2015) and a factor loading of 0.649 is still relatively high, item was kept for further analysis.”
The effect of characteristics of source credibility on consumer behaviour: A meta-analysis (2020, background): “…to buy (Nekmat and Gower, 2012; Zhang et al., 2014), information adoption (Coursaris and Van Osch, 2016), information usefulness (Chen et al., 2014; Filieri, 2015; López and Sicilia, 2014a; López and Sicilia, 2014b; Teng et al., 2014), and information credibility (Chang and Wu, 2014; Cheung et…”
The Effect of Electronic Word of Mouth Communications on Intention to Buy: A Meta-Analysis (2019, neutral): “eWOM is considered as an important source of information influencing human behaviour (Filieri et al. 2018; Filieri 2015; Floyd et al. 2014; Nam et al. 2018; Wang et al. 2015a; Yan et al. 2015), significantly affecting the way consumers make purchase decisions (Baber et al.”
Extremely Negative Ratings and Online Consumer Review Helpfulness: The Moderating Role of Product Quality Signals (2020, background): “Among the different types of eWOM, online consumer reviews and ratings are prominent, in terms of impact on consumer behavior (Filieri 2015) and organizational performance (Xie, Zhang, and Zhang 2014).”
Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth (2015, background): “Additionally, the quality of information in online reviews is a very important cue for consumers to assess the credibility of a source (Filieri, 2015).”
A big data exploration of the informational and normative influences on the helpfulness of online restaurant reviews (2021, background): “…consumer (the reviewee) will then visit the OOP, read the review, and process both the normative (e. g., star rating) and informational facets (e.g., recommendation framing, argument quality) of the review (Eslami et al., 2018; Filieri, 2015; Ghasemaghaei, Eslami, Deal, & Hassanein, 2018).”
Understanding user experiences of online travel review websites for hotel booking behaviours: an investigation of a dual motivation theory (2018, background): “Information relevance is described as the extent to which the information obtained is applicable to and helpful for the task at hand and satisfies different customer needs in specific situations (Filieri, 2015).”