Modeling customer satisfaction in mortgage credit companies
By Viggo Host, Michael Knie-Andersen. 2004
120 citations recorded by the source corpus.
Subfields: Marketing, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/5ef30d62ed19adf2b0b624fc5df8f6acfacca5c3
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In Marketing
In Organizational Behavior and Human Resource Management
Citations in the corpus
- Service quality, emotional satisfaction, and behavioural intentions: A study in the hotel industry (2009, background): “Recommendation was defined by Host and Knie-Andersen (2004”
- Customer satisfaction, loyalty and commitment in service organizations (2006, background): “Two additional issues that need to be clarified when researching customer satisfaction in services is whether satisfaction is conceptualized as facet (attribute-specific) or as overall (aggregate); and whether it is viewed as transaction-specific (encounter satisfaction) or as cumulative (satisfacti”