Customer satisfaction, loyalty and commitment in service organizations

By Zoe S. Dimitriades. 2006

450 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/b03bf2dfcff4a5b0b39a04e4eaef615fd42808dd

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Alain Ferrand
2. Y. Tu
3. Hsiao-Chien Chang
4. P. Valette-Florence
5. Leigh Robinson

In Organizational Behavior and Human Resource Management

1. Alain Ferrand
2. Y. Tu
3. Hsiao-Chien Chang
4. P. Valette-Florence
5. Leigh Robinson

In Strategy and Management

1. Y. Tu
2. Hsiao-Chien Chang

Citations in the corpus

• Corporate Brand Image and Customer Satisfaction on Loyalty: An Empirical Study of Starbucks Coffee in Taiwan (2012, background): “However, several studies (Dimitriades, 2006; Jones, 1996; Woodruff, 1997) show that satisfied customers do defect.”
• The Intention-to-repurchase Paradox: A case of the Health and Fitness Industry (2010, background): “Three conceptual perspectives have emerged from customer loyalty research (Dimitriades, 2006; Söderlund, 2006).”