The Importance-Performance Analysis of Service Quality in Administrative Departments of Private Universities in Thailand

By Krisana Kitcharoen. 2004

126 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/5c784d992cab30879f928c6cf295e4ea78666648

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

1. M. Caber
2. T. Albayrak
3. Kurt Matzler
4. Wei-Jaw Deng
5. Johann Füller
6. Margarida Abreu-Novais
7. Boonyarat Phadermrod
8. Matthias Fuchs

Citations in the corpus

• Classification of the destination attributes in the content of competitiveness (by revised importance-performance analysis) (2012, methodology): “…attempted to solve the shortcomings of the IPA model by offering revised versions (Burns, 1986; Deng and Pei, 2009; Dolinsky and Caputo, 1991; Hu et al., 2009; Kitcharoen, 2004; Lee et al., 2008, 2009; Liljander and Strandvik, 1993; Malhotra, 1996; Matzler et al., 2003; O’Leary and Adams, 1982).”