ORGANIZATIONAL CITIZENSHIP BEHAVIOR: ITS NATURE AND ANTECEDENTS

By Nadim Jahangir, M. Akbar, M. Haq. 2004

2,014 citations recorded by the source corpus.

Theory and research on Organizational Citizenship Behaviors (OCB) has presumed OCB as a set of desirable behaviors that contributes to the organizational effectiveness. So far OCB has been connoted as one of the antecedents of organizational performance. However, the antecedents of OCB are not thoroughly investigated. This study explores various existing definitions of OCB and then examines the dimensions of OCB. Based on the discussion on the dimensions of OCB, a number of antecedents were identified. When the antecedents are known, managers would be able to promote OCB among their employees for better performance.

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Citations in the corpus

Exploring the conditions under which salesperson work satisfaction can lead to customer satisfaction (2005, background): “Furthermore, Puffer (1987) and Smith, Organ, and Near (1983) showed work satisfaction to be positively related to prosocial behaviors, including helping behaviors, in organizations.”
Citizenship and Counterproductive Behavior: Clarifying Relations Between the Two Domains (2006, background): “Onepossibility is thatbecausesupervisorshave limited opportunities to observe some OCBs and CWBs, their ratings are heavily influenced by halo error.”
The Relationships among Servant Leadership , Organizational Citizenship Behavior , Person-Organization Fit , and Organizational Identification (2010, background): “Thus, a leader is a role model for followers, and OCB is influenced by models (Smith et al., 1983).”
Fostering implementation of health services research findings into practice: a consolidated framework for advancing implementation science (2009, background): “Organizational citizenship behavior characterizes how well organizational identity is taken on by individuals and whether, because they associate themselves with the organization, they are willing to put in extra effort, talk well of the organization, and take risks in their organization [67,68].”
Self‐determination theory and work motivation (2005, result): “That conclusion is consistent with research by Smith, Organ, and Near (1983) showing that managers' supportive leadership led to greater organizational citizenship, and by O'Reilly and Chatman (1986) showing that organizational commitment related to engagement in organizational citizenship .”
The Relative Importance of Correlates of Organizational Citizenship Behavior and Counterproductive Work Behavior Using Multiple Sources of Data (2007, methodology): “The final hypothesized antecedent is trait anger, which several researchers have proposed plays a role in predicting OCB, either directly (e.g., Lee & Allen, 2002; Miles et al., 2002; Smith et al., 1983) or indirectly, as “derived from a general state of morale in the workplace” (Organ, 1997, p. 94)”
Utility of OCB (2012, background): “Social facilitation also reduces the need for members to spend time on relationship maintenance (Organ, 1988) and allows for enhanced coordination between group members (e.g., Smith et al., 1983).”
Transformational Leadership and Organizational Citizenship Behaviors: The Role of Organizational Identification (2012, background): “Smith et al. (1983) theorized leader supportiveness (i.”
Transformational leadership and organizational citizenship behavior: Modeling emotional intelligence as mediator (2017, background): “Smith et al. (1983) were among the first who tried to explain the term “organizational citizenship behavior” in their study of nature and antecedents of OCB and proposed three different classes of OCB identified as “altruism” or “generalized compliance”.”
When Both Similarities and Dissimilarities Matter: Extending the Concept of Relational Demography (2002, methodology): “Extra-role performance was measured using 22 items drawn from the existing literature (e.g. Graham, 1986; O’Reilly & Chatman, 1986; Smith et al., 1983).”
In-Role or Extra-Role Organizational Citizenship Behavior: Which Are We Measuring? (2004, background): “This suggests that traditional OCB measures, based on the Smith et al. (1983) or the Organ (1988a, 1994a) models of OCB, might not be measuring only extra-role performance.”
Going Beyond Role Expectations: Toward an Understanding of the Determinants and Components of Teacher Organizational Citizenship Behavior (2006, background): “As far as employee characteristics are concerned, it was found that a variety of dispositional, demographic, and cognitive variables are correlated significantly with the construct of OCB (e.g., Organ, 1988; Smith et al., 1983; Turnipseed, 2002).”