Knowledge, firm boundaries, and innovation: Mitigating the incumbent's curse during radical technological change

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Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model (2021, background): “The focus on expectations is important as frontline robots may impress or surprise people compared to service delivery through employees or even self ‐ service technologies (Roy & Sarkar, 2016).”
Incumbents and business model innovation for the sharing economy: Implications for sustainability (2019, background): “In addition to challenges, however, scholars have identified a set of factors which facilitate innovation among incumbents, including organizational slack and complementary assets (Bohnsack et al., 2014; Fuentelsaz et al., 2015; Roy and Sarkar, 2016; Schaltegger et al., 2016).”