Conceptual foundations for understanding smart tourism ecosystems

By Ulrike Gretzel, Hannes Werthner, Chulmo Koo, C. Lamsfus. Computers in Human Behavior, 2015

672 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/4deb2e8208090a6ee6844b306945331a196bce7c

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Citations in the corpus

The digital revolution in the travel and tourism industry (2019, background): “The technological developments that support mobile access, such as cloud computing and End-User Internet Service Systems are thus instrumental to facilitating smart tourism goals (Gretzel et al. 2015a).”
Conceptualization of Smart Tourism Destination Competitiveness (2016, background): “Such techno-myopia can lead to tremendous failure as smart tourism consists of multiple layers (technology, management and experience layers see Gretzel et al., 2015a) that need to build on each other in order to realize smart tourism success.”
Smart destinations and tech-savvy millennial tourists: hype versus reality (2019, background): “This has made the concept a buzzword used carelessly by the multiple interested agents (Gretzel et al., 2015).).”
Smart tourism: foundations and developments (2015, background): “In a smart tourism ecosystem, any type of stakeholder can become a producer, consumer, intermediary etc. depending on resources and connections rather than pre- defined roles (Gretzel et al. 2015).”
Smart destinations and the evolution of ICTs: a new scenario for destination management? (2019, background): “…through big data techniques for a data-driven management approach, thanks to a deployment of technologies based on mainly IoT and user-generated data which connect the physical with the digital, and, according to Gretzel et al. (2015b), enable smart tourism to be differentiated from e-tourism.”
Constituents and consequences of smart customer experience in retailing (2017, background): “Gretzel et al. (2015a, 2015b) describe smart technology as “technologies supporting new form of collaboration and value creation that lead to innovation, entrepreneurship and competitiveness (p. 179).””
Smart City and Smart Tourism: A Case of Dubai (2017, background): “Extant research has begun to conceptualize smart cities as an ecosystem, which is comprised of a network of complex and interdependent communities of interacting organisms and their environments [26].”
The Role of Augmented Reality for Experience-Influenced Environments: The Case of Cultural Heritage Tourism in Korea (2018, background): “Because of the mobile nature of tourists, mobile technology has naturally been utilized actively in new services in tourism (Gretzel, Werthner, Koo, and Lamsfus, 2015).”
Tourists’ Experiences with Smart Tourism Technology at Smart Destinations and Their Behavior Intentions (2019, background): “…and radio-frequency identification (RFID), sensors, smartphones, mobile connected devices, beacons, virtual reality (VR), augmented reality (AR), mobile apps, integrated payment methods, smart cards, and social networks sites, etc. (Gretzel et al. 2015; Huang et al. 2017; D. Wang, Li, and Li 2013).”
Future Trends and Current State of Smart City Concepts: A Survey (2020, background): “Gretzel et al. [73] proposed a Smart Tourism Ecosystem (STE) that takes advantage of smart technology in the context of creating, managing and delivering smart tourism services.”
A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism (2020, background): “…and the internet-of-things, together with the collection, distribution, and transformation of data in the tourism value chain, provides the necessary infrastructure to support the concept of smart tourism ecosystems (Gretzel, Sigala, Xiang, & Koo, 2015; Gretzel, Werthner, Koo, & Lamsfus, 2015).”