A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism
By Iis P. Tussyadiah. Annals of Tourism Research, 2020
761 citations recorded by the source corpus.
Abstract Driven by the advancements in artificial intelligence (AI) and its related technologies, the application of intelligent automation in travel and tourism is expected to increase in the future. This paper unpacks the need to shape an automated future of tourism as a social phenomenon and an economic activity, hence contributes to theory and practice by providing directions for future research in this area. Four research priorities are suggested: designing beneficial AI, facilitating adoption, assessing the impacts of intelligent automation, and creating a sustainable future with artificial intelligence. Research in these areas will allow for a systematic knowledge production that reflects a concerted effort from the scientific community to ensuring the beneficial applications of intelligent automation in tourism. The article also launches the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics. The Collection contains all past articles published in Annals of Tourism Research on the topic, and continues to grow as new articles are added.
Subfields: Artificial Intelligence, Marketing, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/04baf06b20e81662e8d47f24aa2594adf3f806b4
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In Sociology and Political Science
Citations in the corpus
- From high-touch to high-tech: COVID-19 drives robotics adoption (2020, background): “Concerns are also acute over the vulnerability of robot security systems to being compromised, the confidentiality of private data, and the lack of human contact in a traditionally high-touch service industry (Tussyadiah, 2020; Tussyadiah et al., 2018).”
- Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic (2020, neutral): “…used to deliver a wide range of services, including check-in and check-out, greeting, cooking, cleaning, escorting, butler services, and in-room delivery in hotels (Choi et al., 2019; Ivanov and Webster, 2017, 2019b; Lu et al., 2019; Shin and Jeong, 2020; Tussyadiah, 2020; Ziemke and Thill, 2014).”