Constituents and consequences of smart customer experience in retailing

By Sanjit Kumar Roy, Research Fellowa, M. Balaji, Saalem Sadeque, Bang Nguyen, T. Melewar. 2017

313 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/75a26b911e98ce350f5f702e538d3d5596e3163f

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Nidhi Singh
2. Neena Sinha
3. Nikolaos Stylos
4. Constantinos-Vasilios Priporas

In Marketing

1. Nidhi Singh
2. Neena Sinha
3. Nikolaos Stylos
4. Constantinos-Vasilios Priporas

In Sociology and Political Science

1. Nidhi Singh
2. Neena Sinha
3. Anestis K. Fotiadis
4. Nikolaos Stylos
5. Constantinos-Vasilios Priporas

Citations in the corpus

• Generation Z consumers' expectations of interactions in smart retailing: A future agenda (2017, background): “Roy et al. (2016) explore the main factors that formulate customers' experience of smart retail technologies.”
• Customer experiences in the age of artificial intelligence (2020, unknown): “Convenience leads to higher engagement (Roy, Balaji, Sadeque, Nguyen, & Melewar, 2017; Van Doorn et al., 2010).”
• How perceived trust mediates merchant's intention to use a mobile wallet technology (2020, background): “The study suggests that mobile wallet services are gaining popularity among merchants because it provides several value added services under one application and enhances online payment experience (Roy et al., 2017).”