The Roles of Quality, Value, and Satisfaction in Predicting Cruise Passengers’ Behavioral Intentions

By J. Petrick. 2004

955 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/4affcbf95dcc5389321e100689a64b04b961d5a7

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Citations in the corpus

Destination food image and intention to eat destination foods: a view from Korea (2017, background): “…studies found that a desirable image of an object influenced behavioural intention; tourism research also suggests that destination image is an antecedent of revisit intentions (Bigne et al., 2001; Castro et al., 2007; Chen & Tsai, 2007; Kozak, 2003; Petrick, 2004; Tasci & Gartner, 2007).”
Destination Personality, Affective Image, and Behavioral Intentions in Domestic Urban Tourism (2015, background): “…the dependent variable relates to revisit intentions given its ties to destination loyalty and destination branding (Assaker and Hallak 2013; Gartner and Ruzzier 2011; Huang and Hsu 2009; McKercher and Basak 2011; Petrick 2004a, 2004b; Petrick, Morais and Norman 2001; Xie and Lee 2013).”
Holiday recovery experiences, tourism satisfaction and life satisfaction – Is there a relationship? (2016, background): “As discussed before, tourism satisfaction research has traditionally examined satisfaction as a predictor of postepurchase behavior (Chi & Qu, 2008; Gallarza & Saura, 2006; Petrick, 2004; Williams & Soutar, 2009), while more recent studies have demonstrated that positive tourism experiences can have”
Testing the effects of congruity, travel constraints, and self-efficacy on travel intentions: An alternative decision-making model (2012, background): “Past studies have also suggested that repeaters and first timers are different in many aspects such as their perceived value and quality (Petrick, 2004a), travel motivations and intended activities (Lau & McKercher, 2004), and visitation pattern (Oppermann, 1997).”
Customer satisfaction, loyalty and financial performance A holistic approach of the Greek banking sector (2013, background): “Moreover, it has been stated that service quality has a positive 266 IJBM 31,4 direct effect on customer value and that it is the factor best predicting it (Petrick, 2004; Lai et al., 2009; Korda and Snoj, 2010).”
Impact of core and peripheral service quality on consumption behavior of professional team sport spectators as mediated by perceived value (2013, background): “Researchers have identified the mediating role of perceived value in the relationship between service quality and behavioral intentions (Dodds et al., 1991; Gallarza & Saura, 2006; Kwon et al., 2007; Murray & Howat, 2002; Oh, 1999; Petrick, 2004a).”
TOURISTS' EVALUATIONS OF DESTINATION IMAGE, SATISFACTION, AND FUTURE BEHAVIORAL INTENTIONS—THE CASE OF MAURITIUS (2009, methodology): “…that the former is an antecedent of revisit intentions and likelihood to recommend (Kozak & Rimmington, 2000; Bigné et al., 2001; Kozak, 2001, 2003; Petrick, 2004; Lee et al., 2005; O’Leary & Deegan, 2005; Chen & Tsai, 2007; Castro et al., 2007; Tasci & Gartner, 2007; Bigné et al., 2008).”
The Role of Customer Engagement in Building Consumer Loyalty to Tourism Brands (2016, background): “…1999; Hsu, Oh, and Assaf 2012; Nam, Ekinci, and Whyatt 2011), perceived value (e.g., Sirdeshmukh, Singh, and Sabol 2002; Ryu, Han, and Kim 2008; Petrick 2004), customer satisfaction (e.g., Back and Parks 2003; Li and Petrick 2008; Back and Lee 2009), and trust (e.g., Chaudhuri and Holbrook…”
A mediating role of destination image in the relationship between event quality, perceived value, and behavioral intention (2013, result): “This is in line with main findings in marketing and consumer behavior literature, which posits that consumers’ perceived service quality positively influences their satisfaction (Baker & Crompton, 2000; Cronin, Brady, & Hult, 2000; Petrick, 2004).”
Predicting Behavioral Intentions of Active Event Sport Tourists: The Case of a Small-scale Recurring Sports Event (2010, background): “(Petrick, 2004) and past behavior (Milman & Pizam, 1995).”
Classification of the destination attributes in the content of competitiveness (by revised importance-performance analysis) (2012, methodology): “Post purchase behaviours of the respondents were measured by their overall satisfaction, perceived value, intention of recommendation and re-purchase (Baker and Crompton, 2000; Petrick, 2004).”
Festival Tourists’ Emotion, Perceived Value, and Behavioral Intentions: A Test of the Moderating Effect of Festivalscape (2011, background): “Tourist emotion has a direct effect on behavioral intentions, and an indirect effect of emotion on behavioral intentions mediated by perceived value is evident, which also implies that emotion may identify as one separated component rather than a dimension of perceive value (Hightower et al., 2002; ”
Analysis of Structural Equation Model for the Student Pleasure Travel Market: Motivation, Involvement, Satisfaction, and Destination Loyalty (2008, background): “However, Petrick (2004) reported that quality, not satisfaction, was the best factor of predicting repurchase intentions.”