Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers

By Wim Coreynen, P. Matthyssens, Wouter Van Bockhaven. 2017

663 citations recorded by the source corpus.

Subfields: Management Information Systems, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/491cafb840293a534aed8905e091265b936bd976

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Citations in the corpus

Transforming provider-customer relationships in digital servitization: A relational view on digitalization (2020, background): “Consequently, it is necessary to include the less-studied customer perspective to understand the new relational requirements that emerge during digital ser-vitization (Coreynen et al., 2017; Holmlund, Kowalkowski, & Biggemann, 2016; Tuli, Kohli, & Bharadwaj, 2007; Valtakoski, 2017).”
Digital servitization business models in ecosystems: A theory of the firm (2019, methodology): “In particular, the latest servitization studies have emphasized the role of the IoT and software in smart solutions (Coreynen et al., 2017; Sklyar, Kowalkowski, Sörhammar, & Tronvoll, 2019).”
Digitization capability and the digitalization of business models in business-to-business firms: Past, present, and future (2020, background): “…years, new inroads have similarly been made to integrate various related literature streams in industrial marketing, such as studies explaining how companies can leverage digital technologies to enhance service offerings, resulting in digitalization enabling servi-tization (Coreynen et al., 2017).”
Digital transformation: A multidisciplinary reflection and research agenda (2021, neutral): “…(cid:129) Create new value (Li et al., 2018; Matt et al., 2015) Marketing management (cid:129) Implement IT to analog tasks to create information (Coreynen, Matthyssens, & Van Bockhaven, 2017; Johnson & Bharadwaj, 2005; Lai et al., 2010; Vendrell-Herrero et al., 2017) (cid:129) Connect customers…”
Organizing for digital servitization: A service ecosystem perspective (2019, background): “Previous research has commonly focused on how digital technology enables new service offerings to compete in increasingly complex markets (Coreynen et al., 2017; Neu & Brown, 2005), identifying data analytics as a major driving force for new asset efficiency services such as remote monitoring and so”
Transformational shifts through digital servitization (2020, neutral): “Furthermore, integration of digital technologies supports customer relationships (Penttinen & Palmer, 2007; Ulaga & Reinartz, 2011) and raises the importance of managing both front-end and back-end integration (Coreynen et al., 2017).”