Customer Relationship Management: A Comparative Analysis of Family and Nonfamily Business Practices

By M. Cooper, N. Upton, S. Seaman. 2005

191 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/4514e528fad9416db0671f2a517653c45fe3eb8e

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Sascha Kraus
2. Ricarda B. Bouncken

In Organizational Behavior and Human Resource Management

1. Ricarda B. Bouncken
2. Birgit Feldbauer-Durstmüller
3. Sascha Kraus
4. C. Mitter
5. Mathew Hughes

Citations in the corpus

• Image and reputation of family firms: a systematic literature review of the state of research (2018, background): “As family members are aware that changing the family is not an option if the company name is stained, they are highly motivated to protect the firm’s and the family’s reputation (Block 2010; Cooper et al. 2005; Deephouse and Jaskiewicz 2013; Zellweger et al. 2013).”
• A Socioemotional Wealth Perspective on how Collaboration Intensity, Trust, and International Market Knowledge affect Family Firms' Multinationality (2016, background): “Family firms bias participating in networks in which trust is prevalent (Cooper et al., 2005; Eddleston et al., 2010) as a way to further protect SEW.”