An exploration of consumer resistance to innovation and its antecedents

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How to overcome pro-change Bias: : Incorporating passive and active innovation resistance in innovation decision models (2014, background): “Several studies confirm that innovation-specific barriers affect negative attitude formation, which then can lead to nonpurchase and related behaviors, such as negative word of mouth, complaints, or boycotts (Haber, 2008; Kleijnen et al., 2009; Laukkanen et al., 2008).”
Switching from fossil fuel to renewables in residential heating systems: An empirical study of homeowners' decisions in Germany (2014, background): “The consumer resistance to innovation literature (see Kleijnen et al., 2009, for a general overview) investigates the influence of different barriers that prevent consumers from choosing a certain (energy) technology.”
Applied artificial intelligence and trust—The case of autonomous vehicles and medical assistance devices (2016, background): “The perception of risk is influenced by the novelty of an innovation (Kleijnen et al., 2009).”
Habit slips: when consumers unintentionally resist new products (2017, background): “In a similar way, having repeated experience with an existing product, particularly if it is complex, may increase consumers’ liking for it, and this familiarity and ease of use can promote resistance to a new alternative (Cox and Cox 2002; Kleijnen et al. 2009).”