Vicious and Virtuous Circles in the Management of Knowledge: The Case of Infosys Technologies

By Raghu Garud, Arun Kumaraswamy. MIS Q., 2005

354 citations recorded by the source corpus.

We adopt a systems perspective to explore the challenges that organizations face in harnessing knowledge. Such a perspective draws attention to mutually causal processes that have the potential to generate both vicious and virtuous circles. Based on a longitudinal study at Infosys Technologies, we conclude that knowledge management involves more than just the sponsorship of initiatives at and across different organizational levels. It also involves an active process of steering around and out of vicious circles that will inevitably emerge.

Subfields: Management Science and Operations Research, Sociology and Political Science, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/341806cc06b84aa83243342abc1e23b9c7fc5822

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In Management Science and Operations Research

In Sociology and Political Science

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Citations in the corpus

An Integrative Model for Knowledge Sharing in Communities-of-Practice (2011, background): “However, such systems or repository-based approaches have, thus far, failed to generate the outcomes or business benefits putatively ascribed to KM like the creation and usage of high-quality knowledge and improvements in organizational learning and innovation (Malhotra, 1998; Brown and Duguid, 2002”
Incomplete by Design and Designing for Incompleteness (2008, methodology): “Linux’s governance approach is best described as ‘centrally facilitated yet organizationally distributed’ (Garud and Kumaraswamy 2005).”
Approaches for Organizational Learning: A Literature Review (2018, background): “Alarfaj, Kruschwitz, Hunter, and Fox (2012); Crowder, Hughes, and Hall (2002); Davenport and Prusak (1998); Dingsøyr and Conradi (2003); Garud and Kumaraswamy (2005); Lindvall and Rus (2003); Rus and Lindvall (2002); Wang, Jiao, Abrahams, Fan, and Zhang (2013) Note.”
Does Sample Size Matter in Qualitative Research?: A Review of Qualitative Interviews in is Research (2013, background): “Garud and Kumaraswamy [12] cited Glaser and Strauss [13] and explained the importance of “iterating between theory until a stage of theoretical saturation is reached” (p. 15); yet, similarly never mentioned at what point this was reached in their study.”