Employee experience of aesthetic labour in retail and hospitality

By Chris Warhurst, Dennis Nickson. 2007

373 citations recorded by the source corpus.

Subfields: Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/32fd30ad9b20e9ff2e165919b9795d4197b4a23d

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Sociology and Political Science

1. T. Baum
2. S. Hurrell
3. Chris Warhurst

Citations in the corpus

• Soft skills and employability: Evidence from UK retail (2012, background): “It should be noted, however, that both types of knowledge can be very basic, as employees reported to Warhurst and Nickson (2007).”
• Human resources in tourism: Still waiting for change? – A 2015 reprise (2015, background): “Warhurst and Nickson (2007) note the increasing presence of employee aesthetics in product and brand marketing and the consequent pressure to use aesthetic criteria, linked to brand, in selecting employees, often in a way which discriminates.”
• “Looking Good and Sounding Right” (2010, neutral): “Researchers have used the concept to analyze labor processes in the hotel and tourism industries as well (Sherman 2007, Warhurst & Nickson, 2007).”