Consumers’ responses to ambivalent online hotel reviews: The role of perceived source credibility and pre-decisional disposition

By H. Xie, Li Miao, Pei-Jou Kuo, Bo-Youn Lee. 2011

379 citations recorded by the source corpus.

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“Do We Believe in TripAdvisor?” Examining Credibility Perceptions and Online Travelers’ Attitude toward Using User-Generated Content (2013, methodology): “For instance, a study conducted by Xie et al. (2011) used a controlled experiment to test perceived credibility with a convenience sample of 274 undergraduate students.”
Online Reviews (2016, background): “For example, Xie et al. (2011) tested the presence of online reviewers’ personal identifying information on customers’ hotel booking intentions.”
Compliance with eWOM: the influence of hotel reviews on booking intention from the perspective of consumer conformity. (2015, background): “Thus, corporations should name a representaive to monitor the content of consumer reviews posted on their fficial discussion boards as well as on third-party review websites Ye et al., 2011; Xie et al., 2011).”
Credibility of online reviews and initial trust (2012, background): “Meanwhile, Xie et al. (2011) examine the effect of source identity of online reviewer on review credibility and purchase intention under different pre-decisional disposition.”
Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2017, background): “For example, most prior tourism studies have principally focused on the impact of online ratings on hotel sales (e.g., Xie et al., 2011; Ye et al., 2009; Ye et al., 2011).”