Compliance with eWOM: the influence of hotel reviews on booking intention from the perspective of consumer conformity.

By Wen-Chin Tsao, Ming-Tsang Hsieh, Li-Wen Shih, Tom M. Y. Lin. 2015

350 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/5f8204aae1b7d97c5c9b36781143d360113d9241

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Zhibin Lin
2. Claudio Vitari
3. Elisabetta Raguseo
4. C. Tang
5. C. Yen
6. C. Michael Hall
7. Raffaele Filieri
8. Ali Abdallah Alalwan

In Organizational Behavior and Human Resource Management

1. Claudio Vitari
2. Elisabetta Raguseo
3. C. Tang
4. C. Yen
5. Gobinda Roy
6. C. Michael Hall
7. Raffaele Filieri
8. Rituparna Basu

In Sociology and Political Science

1. C. Michael Hall
2. S. Gössling
3. Claudio Vitari
4. Elisabetta Raguseo
5. Zhibin Lin
6. Raffaele Filieri
7. C. Tang
8. C. Yen

Citations in the corpus

• Effect of eWOM stimuli and eWOM response on perceived service quality and online recommendation (2020, background): “However, in the context of online tourism, consumers with conformity bias tend to give more importance to positive reviews while booking the hotel online (Tsao et al., 2015); thus affects their attitude towards online review.”
• The manager's dilemma: a conceptualization of online review manipulation strategies (2018, background): “There is also advice to be present on various evaluation platforms (Phillips et al., 2015) and to amass large review numbers (Tsao et al., 2015).”
• The effects of hotel attribute performance on electronic word-of-mouth (eWOM) behaviors (2019, background): “, de Matos and Rossi, 2008) suggested that eWOM should also be assessed from the perspective of the content of the message as the valence has been found to have a significant influence on consumer behaviors (e.g., Chakrabarti, 2010; Lin and Xu, 2017; Tsao et al., 2015).”
• Extremely Negative Ratings and Online Consumer Review Helpfulness: The Moderating Role of Product Quality Signals (2020, background): “…attention to the influence of both positive and negative reviews (i.e., valence) on consumer behavior (Vermeulen and Seegers 2009; Ye, Law, and Gu 2009; Sparks and Browning 2011; Mauri and Minazzi 2013; Tsao et al. 2015; Viglia, Minazzi, and Buhalis 2016; Filieri, Raguseo, and Vitari 2018, 2019).”
• The Interaction Effects of Online Reviews, Brand, and Price on Consumer Hotel Booking Decision Making (2020, background): “The quantity and valence of online reviews have an interactive effect: an increase in the online review quantity gradually increases the promotion effect of review valence on the hotel booking intention (Tsao et al. 2015).”