TQM and business performance in the service sector: a Singapore study
By Shaukat A. Brah, Jenika Wong, B. Rao. 2000
302 citations recorded by the source corpus.
Subfields: Management Information Systems, Organizational Behavior and Human Resource Management, Strategy and Management
View Paper: https://www.semanticscholar.org/paper/27748ec9615221a0b38655325f062eb4ce8caef5
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In Management Information Systems
In Organizational Behavior and Human Resource Management
In Strategy and Management
Citations in the corpus
- Total quality beyond North America A comparative analysis of the performance of European Excellence Award winners (2013, background): “, 2010), as making a key contribution to improving organisational performance generally (Brah et al., 2000; Talib et al., 2011) and an important research field within the operations management literature (Martinez-Jimenez and Martinez-Costa, 2009).”
- Commodification of Education and Academic LABOUR¿Using the Balanced Scorecard in a University Setting (2002, unknown): “Some commentators have also suggested that it is another means to exploit workers (Zbaracki, 1998; Brah et al., 2000), or at the very least to reduce organizational life to a set of repetitive standardized routines devoid of judgmental input (Armstrong, 2002).”
- The structural relationship between TQM, employee satisfaction and hotel performance (2017, background): “…(TQM) became a management philosophy that is equally applied across industries and countries, which means that TQM has been successfully implemented (Arsić et al., 2012; Claver-Cortés et al., 2008; Brah et al., 2000; Akgün et al., 2014; Samson and Terziovski, 1999; Jaca and Psomas, 2015).”