A Conceptual model for total quality management in service organizations

By G. Sureshchandar, Chandrasekharan Rajendran, Reddiyoor Narayanaswamy Anantharaman. 2001

215 citations recorded by the source corpus.

Subfields: Management Information Systems, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/1c5989d806cab463d467913c7efff1f0ee690621

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Information Systems

1. Dinh Thai Hoang
2. Barbara Igel
3. Tritos Laosirihongthong
4. J. Oakland

In Organizational Behavior and Human Resource Management

1. J. Oakland
2. N. Abdullah
3. A. W. Dusuki

In Strategy and Management

1. Dinh Thai Hoang
2. Barbara Igel
3. Tritos Laosirihongthong
4. J. Oakland
5. N. Abdullah
6. A. W. Dusuki

Citations in the corpus

• Total quality management (TQM) strategy and organisational characteristics: Evidence from a recent WTO member (2010, background): “…Considered critically important for implementing TQM in both manufacturing and service organisations (Powell, 1995; Samson & Terziovski, 1999; Sureshchandar et al., 2001; Sila & Ebrahimpour, 2002; Prajogo & Sohal, 2003a, 2003b; Das, Paul, Swiersek, & Laosirihongthong, 2006; Hoang et al.,…”
• The relationship between management's perception of total quality service and customer perceptions of service quality (2002, background): “The critical dimensions of total quality service In a recent research work Sureshchandar et al. (2001b) identi® ed the critical dimensions of TQS (from the perspective of the management) by addressing the diþ erent facets of TQS, such as human and non-human aspects of service production and…”
• Leadership and policy deployment: The backbone of TQM (2011, background): “For an organisation to be truly effective, each part of it must work properly together towards the same goals, recognising that each person and each activity affects and in turn is affected by others (Sureshchandar, Chandrasekharan, & Anantharaman, 2001 ).”